Outsourced Claims Handling
Outsourced Claims Handling
As well as traditional shipping and marine insurance legal and claims work, we have wide experience of acting as claims handlers on an outsource basis.
Outsourced claims handling is attractive to those clients who require a first class claims service without the associated fixed costs and investment in staff and senior management time. Cost-effecitve outsourcing provides an around the clock/around the World claims response ability.
Owners, Operators, Managers, Charterers
C Solutions has standalone relations and retainer arrangements across the owning and operating spectrum of shipping and transportation. This may range from a fixed retainer to provide insurance and claims management services for an owner who does not have such a function in-house, to inclusion of C Solutions in response procedures and indeed being written into coverage placements as the named responders from a claims perspective. Our commercial approach to legal and practical problems is enhanced by our ability to be flexible and competitive as regards the costs of such services. C Solutions is the go to provider for Clients in need of a ready-made insurance and claims team without the high cost of maintaining such resources in-house.
We provide claims notification and exclusive claims handling services for Owners and Operators in Europe and Asia.
Insurers, MGAs, Brokers
We offer our insurer Clients tailored solutions to suit their needs – from a fully outsourced claims function to interface and support with an existing claims team. This may include assisting on new matters from cradle to grave or reviewing outstanding/legacy claims with a view to driving clearance and releasing reserves. We have experience in working within the Lloyd’s infrastructure acting as a TPA claims handlers on behalf of Lloyd’s syndicates as well as for company market insurers.
Examples of our outsource experience:
Fixed Premium P&I Facility
This client underwrites all strands of marine cover on behalf of a Lloyd's Syndicate. C Solutions was appointed to handle the claims, including receipt of notification of the claim on a 24/365 basis, appointment of surveyors, provision of security, collation of documents, claims settlement and subrogated recovery or defence under a TPA with the Lloyd’s insurer as well as reserving functions.
C Solutions is the named claims responder for a Lloyd’s Broker (wholesale) and its clients, providing a 24/365 claims advice service. Our practical no-nonsense commercial and legal experience allows a ‘prudent uninsured’ client to respond to a problem in a positive and informed manner.